Quick solutions to the most common issues with Optionify.
Options Not Appearing on Products
Check 1: Option is Activated
- Open the option in dashboard
- Verify toggle is ON
- Click Save
Check 2: Assignment is Correct
- Verify product has correct tag
- Or is in correct collection
- Or is individually selected
Check 3: Clear Cache
- Go to Settings
- Click "Clear Cache"
- Refresh product page
Option Data Not in Orders
Solution
- Ensure customer entered data BEFORE adding to cart
- Check order custom attributes section
- Verify option was active when order placed
Theme Compatibility Issues
If options don't display correctly:
- Disable app
- Re-enable app
- Click "Reinstall Theme Integration"
- Test on product page
Character Counter Not Working
- Enable JavaScript
- Update browser
- Check theme compatibility
- Contact support if persists
Upload Errors
For image upload options:
- Check file size (must be under limit)
- Verify file type is allowed
- Ensure stable internet connection
Getting Help
- Search this help center
- Check documentation
- Contact support via app
- Email: support@optionify.com
Common Questions
Q: Can I use Optionify with variants? A: Yes! They work together perfectly.
Q: Is there a limit on options? A: No, create unlimited options.
Q: Does it work on mobile? A: Yes, fully responsive.
Q: Can I export option data? A: Yes, included in order exports.